Privacy Policy

Last updated: October 16, 2025

Welcome to ARCÉVE. We believe in transparency, both in our design and in how we handle your data. This policy explains in clear language what personal information we collect, why we do it, and how we protect it. Your trust is the foundation of our relationship, and we take the protection of your privacy extremely seriously.

By using and accessing our website and services, you confirm that you have read and understood this policy.

To provide you with the best possible experience, we collect information that you share with us directly or that is generated automatically when you use our website. This may include the following categories:

• Contact Information: Your name, email address, phone number, and shipping & billing address. Essential for getting your order to you correctly.

• Payment Information: Encrypted information about your payment method, transaction details, and payment confirmations. We never store your full credit card number.

• Account Information: Your username, password, and preferences, allowing us to personalize your experience.

• Transactional & Communication Data: Details about your purchases, returns, and the content of your communications with our customer service.

• Technical Data: Information about your device, browser, and IP address, used to secure and optimize our website. This is often collected via cookies and similar technologies.

Your information is used exclusively for legitimate and clear purposes:

• To Provide Our Services: From processing your payment and shipping your order to managing your account and facilitating returns. This is the core of our agreement with you.

• Marketing & Communication: To keep you informed (only with your consent) about new collections, exclusive access, and stories from ARCÉVE. You can easily opt-out of these communications at any time.

• Security & Fraud Prevention: To protect our website and your account from suspicious or illegal activities.

• To Improve Our Services: By analyzing how visitors use our website, we can continuously enhance the user experience and our product offerings.

• Legal Obligations: To comply with applicable laws and regulations.

We will never sell your personal information. We only share it with trusted partners when it is strictly necessary to provide our services to you. These include:

• Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

• Payment Processors & Logistics Partners: Companies that process your payment (e.g., Stripe, PayPal) and the parties that deliver your order (e.g., DHL, UPS).

• Marketing Partners: In some cases, we share anonymized data with partners to measure the effectiveness of our marketing or to show you relevant advertisements.

We always ensure that these parties adhere to the same high standards of data protection as we do.

You are in control of your personal information. Depending on your location, you have the following rights under GDPR:

• Right to Access: The right to know what information we hold about you.

• Right to Rectification: The right to have incorrect information corrected.

• Right to Erasure: The right to request that we delete your data.

• Right to Portability: The right to receive your data in a readable format.

If you wish to exercise any of these rights or adjust your communication preferences, please contact us using the details below.

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it. However, no system is 100% impenetrable. We do not retain your information for longer than is strictly necessary for the purposes described in this policy, or as required by law.

This policy may be updated from time to time. The most recent version will always be available on this page, with the “Last updated” date at the top.

Should you have any questions about our privacy policy or how we handle your data, please do not hesitate to contact us.

• Email: info@arceve-co.com